Site User Journey Review

As trends in e-Commerce and online behaviour develop, so too does the need to keep your site inline with what consumers expect their user experience to be like. One of the keys to increasing your online revenue is structuring your e-Commerce site in a way that makes your visitors' job as easy as possible, and 9 times out of 10 this job is to find what they're looking for.

If you're looking to boost your online sales, or simply feel that your site structure could do with a bit of sculpting and optimisation, then ITQ's User Journey Analysis Module is the service for you. This module is platform agnostic, so whether you're a Magento, Actinic or other platform user it is still available. Here's how it works:

• PHASE I: Site Structure and Design Workshop
  • Workshop with ITQ consultants
  • In-depth analysis of current site structure, design and functionality
  • Dismantling of every stage of customer journey
  • Discussion of plans for company future online
  • Suggestions and best practice recommendations
  • Agreement of plan for restructuring and redesign (if applicable)
  • Outlining of project phases and timeline
   
  
• PHASE II: Wireframe Design and Sign-off
  • Design and delivery of wireframe imagery detailing each placeholder and function within every step of customer journey
  • Wireframe discussion: edits and choices, review of decisions made in Phase I
  • Wireframe design round 2: inclusion of any edits agreed in discussion
  • Wireframe sign-off
   
  
• PHASE III: Structure and Design Quotation
  • Provision of quotation for agreed structural and design changes
  • Pricing provided for each piece of development for prioritisation/budgetary decision